In short
Small business IT support in the UK is usually priced per user per month, commonly somewhere between £30 and £100+ depending on what's included. Ad-hoc hourly support looks cheaper but often costs more in downtime and surprises.
The three pricing models
Per user, per month. The most common model for managed IT support. Everyone in your team is covered for a fixed fee, which scales predictably as you grow.
Per device, per month. Similar, but based on the number of computers and servers rather than people.
Ad-hoc / pay-as-you-go. You pay by the hour when something breaks. No monthly commitment, but no prevention either — and hourly rates add up fast during a serious problem.
Typical ranges
Across the UK market, small business managed IT support is commonly quoted in the region of £30 to £100+ per user per month. Where you land in that range depends on what's included: a basic help desk sits at the lower end; a fully managed service with 24/7 monitoring, security, backup and on-site support sits higher.
These are broad market ranges, not our price list. Any honest provider will want to understand your setup before quoting.
Why the cheapest quote is rarely the cheapest option
A low headline price often excludes security, backup, on-site visits or out-of-hours help. One cyber incident or a day of downtime can cost more than years of the difference between quotes. Compare what's covered, not just the number.
One-off costs to budget for
Onboarding (getting your systems documented and monitoring set up), replacing out-of-date equipment, Microsoft 365 licences, and projects such as office moves or cloud migrations are usually separate from the monthly fee.
Get a quote for your business
Nexa SecureIT provides small business IT support across Glasgow and the Central Belt with clear, itemised pricing and no hidden costs. Call 01355 201 093 or send us a message for a no-obligation quote.