In short
A good managed IT services package should include a help desk, 24/7 monitoring, patching, antivirus, backup management, Microsoft 365 support, security, user onboarding and regular IT planning. Always check what's excluded before signing.
The core of every package
Help desk support. Your team's first port of call when something goes wrong, by phone, email or a support portal.
Proactive monitoring. Tools watching your devices, servers and network around the clock, alerting engineers to problems before users notice them.
Patch management. Keeping Windows, macOS and third-party software up to date so known security holes are closed.
Antivirus and endpoint protection. Modern threat protection on every laptop, desktop and server.
Cloud and productivity
Most packages include Microsoft 365 management: email, accounts, licences, SharePoint, OneDrive and Teams, plus security settings such as multi-factor authentication.
Backup and security
Managed backup means your backups are monitored and tested, not just left to run. Security inclusions vary widely between providers: ask specifically about email filtering, multi-factor authentication, security monitoring and what happens if you have a cyber incident.
The people side
Good packages include new starter setup, leaver offboarding, vendor management (dealing with your broadband or software suppliers for you) and regular reviews to plan your IT around your business goals.
What to check before signing
Ask what's charged extra: on-site visits, projects, out-of-hours work and new equipment are common exclusions. Check contract length, notice periods and response time commitments.
Nexa SecureIT's managed IT support includes unlimited help desk calls, 24/7/365 monitoring, patching, backup verification, security and quarterly business reviews. See our managed IT page or call 01355 201 093 for details.